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Privacy Policy for your citibet account

Our Privacy Policy explains how citibet collects account details, device signals, cookie data and payment records when you open an account or contact support.

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citibet Privacy Policy for your citibet account
CONTACT ROUTES

Three contact paths for privacy requests

Privacy requests should reach the team that can check account ownership, read the policy record and respond with a clear next step.

Live chat privacy queue Use live chat when you need to confirm whether a privacy request has been…
Email privacy desk Send written requests by email when you want a copy of your account data…
Secure account form Use the form inside your account for changes that need attached proof, such as…
CONTROL CHECKS

Six controls behind your data

We handle privacy as an operating duty, not a footer link. Each request is checked against account ownership, the type of record involved and any retention rule that applies.

Collection scope

We collect account details, contact fields, login records, device signals and wallet references only for account operation, security checks, support handling and legal record keeping where those duties apply.

Cookie choice

Cookies help keep your session active, remember display choices and measure page issues. You can adjust browser settings, although some account tools may need essential cookies to work correctly.

Payment records

Touch 'n Go, GrabPay, Boost dan FPX records are used to match payment status with your wallet. We handle reference codes, amounts, status messages and timing, not full banking login details.

Device safety

Device and network signals help us spot unusual access, repeated failed logins and account takeover attempts. These checks protect your account record without giving unrelated staff open access.

Retention windows

Some records stay longer because payment checks, dispute handling or legal duties require them. When a record no longer needs to be kept, we delete it or remove personal identifiers where possible.

Correction requests

You can ask us to correct personal data that is inaccurate, incomplete or no longer current. We verify the request first so account records are not changed by the wrong person.

Privacy questions before you join

These answers explain how the Privacy Policy applies when you open an account, use payment options, adjust cookies or contact us about your data. They are written for Malaysia access and may change when law, payment rules or account security duties change. If your question involves a live account, contact us from the registered email or the secure account form so we can verify ownership first.

We collect the details needed to create and manage your account, such as contact fields, login records, device signals and security checks. We may also store support messages and payment references linked to your wallet.

Payment data helps us match Touch 'n Go, GrabPay, Boost dan FPX status messages with your wallet record. We use reference numbers, amounts and timestamps for reconciliation, support queries, fraud checks and required records.

Yes. Contact the privacy desk from your registered email or use the secure account form. We may verify account ownership before sending a copy, and some records may be withheld where law requires.

Yes. Send the detail you want corrected and, where needed, proof that supports the change. We check the request against your account before updating records, especially for identity or payment ownership fields.

Cookies can store session status, display settings and security signals. You can manage them through your browser, but essential cookies may be needed for login, account checks and payment status screens to work.

Retention depends on the record type and the duty attached to it. Support chats may have different timing from payment references, identity checks or legal records. We remove or anonymise data when possible.

Access and eligibility depend on local law and the service is available where local law permits. If a legal change affects account access or record handling, we update our process and this policy.

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