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Terms & Conditions for your citibet account

Our Terms & Conditions set the rules for opening your account, entering live tables, slot rooms, sportsbook markets and using Touch 'n Go, GrabPay, Boost dan FPX within…

Account rulesMalaysia access wordingWallet and payout clausesSupport contact paths

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What our Terms cover in Malaysia

citibet Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions form the agreement between you and citibet when you create, access or manage an account from Malaysia. They explain eligibility, account security, wallet records, game-round settlement, promotion wording, communication rules and how we handle requests linked to your account. We may update

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the Terms when product rules, payment handling or legal requirements change, and the latest version on this page applies once published. If a clause depends on law, regulator action or a third-party payment operator, access depends on local law and is available where local law permits.
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Keep your details accurate, protect your login, and contact us before acting on a clause that feels unclear.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

SUPPORT ROUTES

Three ways to ask about Terms

Questions about these Terms should reach the team that can see your account status and wallet trail.

ACCOUNT CARE

How we apply account rules

The Terms are only useful if we apply them clearly. Our team keeps account records, wallet logs, session data and support messages tied to the clause they relate to, so we can…

Account access records

We record sign-in time, device signals and account actions so we can apply access clauses fairly. These records help us answer disputes about logins, session breaks and account changes.

Data used for Terms

Your name, contact details, wallet references and support messages may be used to carry out the Terms. We limit access to staff who need the record for account handling.

Cookies and sessions

Cookies help keep your session connected while you read rules, manage your account or move through wallet pages. You can adjust browser settings, but some account checks may need session data.

Security checks

Before changing contact details, wallet details or access settings, we ask for verification that matches account records. This protects your account and supports the security clauses in the Terms.

Record retention

We keep account, wallet and support records for as long as needed to meet the Terms, handle disputes and follow lawful requests. When records are no longer needed, access is reduced.

Change requests

If your name, contact number or wallet detail is wrong, ask us to correct it. We will check ownership, update eligible records and explain any clause that prevents a change.

Questions about our Terms

Use these answers to understand how the Terms affect account access, wallet records, corrections and contact with our team. They are written for your day-to-day account use in Malaysia, but they do not replace the full Terms on this page. If an answer and a clause appear different, the clause in the Terms controls.

Yes. When you open an account and continue using it, you accept the Terms that apply at that time. Read the clauses on access, wallet use and security before you continue.

They can change when account rules, payment handling, product terms or legal requirements change. We publish the current version here, and your continued account use follows the version then in force.

The Terms explain how wallet records are matched with Touch 'n Go, GrabPay, Boost dan FPX references. We check account names, timestamps and operator responses before treating a record as complete.

Access and eligibility depend on local law and are available where local law permits. If law, regulator action or payment operator rules affect access, the Terms allow us to limit or refuse activity.

Send the clause, date, transaction reference and any screenshot that helps us identify the issue. We check account logs, wallet records and support messages before replying with the applicable Terms position.

You can ask to correct inaccurate account details, request an explanation of records used under the Terms, or ask how a clause was applied. We verify ownership before making changes.

Use live chat for short questions and email for written replies that need records attached. If the matter involves wallet entries, choose the wallet help desk so the right logs are checked.

Terms & Conditions for your citibet account

Three ways to ask about Terms

How we apply account rules

Account access records

Data used for Terms

Cookies and sessions

Security checks

Record retention

Change requests

Questions about our Terms

01 Do I accept the Terms when I open an account?

02 Can the Terms change after I join?

03 How do the Terms handle payments?

04 What if local law affects my access?

05 How are disputes handled under the Terms?

06 What rights do I have over account details?

07 Who should I contact about Terms wording?

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